Privacy Policy - Calmlylight

Introduction

Calmlylight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website calmlylight.world or engage our corporate event decoration services.

Information We Collect

We may collect information about you in various ways when you inquire about or use our event decoration services. The types of data we collect include:

Personal Data

When you contact us for event decoration consultations, request quotes, or subscribe to our newsletter, we may collect personally identifiable information, such as:

Name and contact information (email address, phone number, mailing address)
Company information (company name, job title, business address)
Payment information (billing address, payment method details)
Communication preferences

Event Information

To provide our corporate event decoration services, we collect details about your events including venue locations, event dates, decoration preferences, budget considerations, and specific design requirements.

Technical Data

When you visit our website, we automatically collect certain technical information, including:

IP address and device identifiers
Browser type and version
Operating system information
Pages visited and time spent on pages
Referring website addresses
Device type and screen resolution
Language preferences

Behavioral Data

We collect information about how you interact with our website, including:

Click patterns and navigation paths
Form submissions and interactions
Content viewed and engagement metrics
Cookie and tracking pixel data

How We Use Your Information

We use the information we collect for the following purposes:

To provide event decoration services and fulfill service agreements
To respond to your inquiries and communicate about your event projects
To send newsletters and promotional materials (with your consent)
To improve our services and website functionality
To analyze website usage and visitor behavior
To personalize your experience on our website
To comply with legal obligations and protect our legal rights
To prevent fraud and ensure website security

Legal Basis for Data Processing

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, we process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific processing activities, such as receiving marketing communications or accepting cookies
Contract Performance: To fulfill our contractual obligations when you engage our event decoration services
Legitimate Interests: For business operations, website improvement, security, and fraud prevention, where our interests do not override your fundamental rights
Legal Obligation: To comply with applicable laws, regulations, and legal processes

Disclosure of Your Information

We may share your information with the following categories of recipients:

Service Providers

We share information with vendors and service providers who assist in delivering our event decoration services, such as florists, lighting technicians, furniture rental companies, and event coordinators. We ensure these partners maintain appropriate confidentiality standards and data protection measures.

Third-Party Services

We use third-party services that may process your data:

Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns to measure effectiveness
Google Ads Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website
Google Analytics: Analyzes website traffic, user behavior, and engagement metrics to improve our website performance
Google Maps API: Provides location services and map functionality on our contact page

These third-party services have their own privacy policies and data processing practices. We encourage you to review their policies to understand how they handle your information.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

International Data Transfer

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. When we transfer data internationally, we implement appropriate safeguards, including:

Standard contractual clauses approved by relevant data protection authorities
Verification that third-party service providers comply with applicable data protection standards
Ensuring adequate protection measures are in place for cross-border transfers

By using our website and services, you consent to the transfer of your information to countries outside your country of residence, including the United States where our servers and some service providers are located.

Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are determined based on:

Service Records: Information related to event decoration services is retained for 7 years after service completion for accounting and legal compliance purposes
Marketing Communications: Contact information for marketing purposes is retained until you withdraw consent or opt-out
Website Analytics: Technical and behavioral data is typically retained for 26 months, in accordance with Google Analytics default settings
Legal Requirements: Some information may be retained longer if required by applicable laws or legal proceedings

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information promptly.

Your Rights and How to Exercise Them

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal information:

Right of Access

You have the right to request access to your personal data and receive information about how we process it, including what data we hold, why we hold it, and who we share it with.

Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain situations, such as when you contest the accuracy of the data or object to processing.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

When processing is based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within 30 days. We may need to verify your identity before processing your request. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Security of Your Information

We implement administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit using secure protocols (HTTPS/TLS)
Access controls and authentication procedures
Regular security assessments and updates
Employee training on data protection practices
Secure data storage and backup procedures

However, no electronic transmission over the Internet or electronic storage system can be guaranteed to be completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Use of Cookies

Our website uses cookies and similar tracking technologies. For detailed information about the types of cookies we use, their purposes, and how to manage them, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last updated" date
Sending an email notification to registered users for significant changes
Displaying a prominent notice on our website for substantial updates

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Calmlylight
224 NE 46th St, Oklahoma City, OK 73105, United States
Email: customer@calmlylight.world
Phone: +1 (405) 840-2081